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FREQUENTLY ASKED QUESTIONS

Do you have a question about our items, authenticity, or shipping? You may find the answer below. We’ve gathered the most frequently asked questions about our curated vintage pieces to assist you.

If you can’t find what you’re looking for, please feel free to contact us, we’re always happy to help.

ITEMS

Yes. All items sold by The Garment Atelier are guaranteed authentic. This is one of our most important promises to you. Each piece is carefully inspected and personally authenticated before being listed on our website. Have a look at our authenticity page, if you would like to discover more.

Yes. As vintage items have been previously owned, they may show signs of wear consistent with age and use. Any notable wear is clearly described and shown in detailed images of our products.

If you have any further questions regarding a specific product, feel free to contact us.

Some items may include original dust bags, boxes, or documentation when available. This will always be stated in the product description. Original packaging is not guaranteed unless explicitly mentioned.

As we specialize in vintage and pre-owned items, we do not offer a warranty. Any signs of wear or imperfections are always clearly documented in the product images and descriptions, so you know exactly what to expect.

Please keep in mind that vintage items may show signs of previous use. If you would like additional information about a specific item, feel free to contact us.

The Garment Atelier specializes in carefully curated pre-loved items. Each piece is individually selected and unique in its characteristics, which is why we usually have only one of each item available.

In some cases, we may have multiple pieces of the same model; however, each item is listed separately due to differences in condition and details.

Yes. All photographs on our website are taken of the actual item listed. This means the images shown on the product page correspond to the exact piece you will receive.

If you would like additional photos or details not shown, please contact us before purchasing.

All items offered by The Garment Atelier are pre-owned and may show signs of wear consistent with age and use. We strive to describe and photograph each item as accurately as possible.

Please note that minor signs of wear may not always be individually mentioned, as they are considered part of the vintage character of the item.

Yes, in selected cases we do accept items for resale. If you are interested in selling a designer item through The Garment Atelier, please contact us via our Instagram, Tiktok or email with details and images of the piece. Our team will review your submission and get back to you regarding eligibility and next steps.

Please note that all items are subject to our curation and authentication standards.

ORDERS & SHIPPING

Yes, you may cancel your order as long as it has not yet been shipped. Please contact us as soon as possible to avoid unnecessary shipping and return costs.

We aim to dispatch all orders within 24 hours after payment has been received.

Delivery times are determined by our shipping partners and may vary depending on your location. Once your order has been shipped, you will receive a tracking number to follow your delivery.

Yes, we offer worldwide shipping.

Shipping costs are calculated automatically at checkout and depend on the destination.

Yes, we are happy to combine multiple orders into one shipment when possible. Please contact us after placing your first order so we can hold it and arrange combined shipping.

Orders shipped outside the European Union may be subject to customs duties or import taxes. These charges are not included in the item price or shipping costs and are the responsibility of the customer.

Customs fees are typically charged by the carrier or local customs authority upon delivery.

Yes, we do accept returns. Please refer to our Return Policy for more information.

Has your question has not been answered yet? Feel free to contact us.

SAME-DAY SHIPPING

Orders placed on business days before 12:00 PM are shipped the same day.

100% AUTHENTICITY GUARANTEED

Authenticity is our highest priority. All items are 100% original and authentic.

14-DAY RETURN POLICY

Not satisfied? No worries. You can return your item within 14 days.

SHIPPED FROM THE NETHERLANDS

Each item is carefully packaged and shipped from the Netherlands.