Shipping & Delivery

CAREFULLY PREPARED, THOUGHTFULLY DELIVERED

SHIPPING & DELIVERY

At The Garment Atelier, every order is handled with care from the moment it is placed. All items are securely packaged and shipped with tracking and insurance, ensuring a safe and reliable delivery experience. If you have any questions regarding the shipping, please contact us.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Orders are processed and shipped Monday through Friday, excluding public holidays.

SHIPPING OPTIONS

Orders shipped within the Netherlands and Belgium qualify for FREE shipping on purchases over €150.

For orders below this price, shipping fees are €6,95. All shipments are sent registered and fully insured with tracking.

We deliver to all EU member states using trusted shipping partners.

Shipping rates are calculated at checkout and include tracking and insurance.

Estimated delivery time: 2–5 business days.

No import duties apply within the European Union.

Orders shipped to the United Kingdom are fully insured and sent with tracking.

Shipping costs are calculated at checkout based on destination and package specifications.

Please be aware that import duties, VAT, or other charges may be applied by local authorities. These costs are not included in the item price or shipping fee and remain the responsibility of the recipient.

We offer international shipping to destinations outside the EU.

Shipping costs are calculated at checkout based on destination and package specifications.

International orders may be subject to customs duties or taxes, which are determined by the destination country.

TRACKING YOUR ORDER

All shipments are fully secured and include tracking. Once your order has left our office, you will receive a tracking number allowing you to follow its journey until delivery.

Should you encounter any issues with tracking, please contact us. Our team is available to assist.

ORDER PROCESSING

After completing your purchase, you will receive an order confirmation email.

Orders are carefully prepared and typically dispatched within 1–2 business days.

Once handed over to the carrier, tracking details will be provided.

INCORRECT SHIPPING DETAILS

If you notice an error in your shipping information, please contact us as soon as possible.

We can make adjustments provided the order has not yet been packed or dispatched.

Once an order has shipped, address changes can no longer be guaranteed.

LOST OR DELAYED SHIPMENTS

In the rare event that a shipment does not arrive, we will initiate an inquiry with the shipping carrier.

This process is handled by the carrier and may take several weeks.

If the shipment is confirmed lost and was insured, a full refund will be issued upon completion of the investigation.